Foundever expands AI-powered customer experience operations in Egypt following ITIDA engagement

By:  Robert Kwaku Annor

The Information Technology Industry Development Agency (ITIDA) has announced continued expansion by global customer experience company Foundever in Egypt, following high-level discussions with the Ministry of Communications and Information Technology (MCIT) and ITIDA leadership.

The meeting, held with H.E. Eng. Raafat Hendy, Minister of Communications and Information Technology, focused on Foundever’s growing investment in AI-enabled customer experience operations, multilingual talent development, and digital service delivery in Egypt.

Participants included Eng. Ahmed Elzaher, CEO of ITIDA, Eng. Mahmoud Sofrata, Vice President of ITIDA, senior representatives from MCIT and ITIDA, as well as Foundever executives including Benedita Miranda, COO EMEA, Vitor Silva, Vice President of Operations, and Mina Wahba, Country Leader for Egypt.

Discussions highlighted Foundever’s operational growth in Egypt, where the company currently employs 2,700 staff across Maadi, Nasr City, and Luxor, with planned expansion into Giza and continued scaling of its Upper Egypt operations.

The engagement also showcased Foundever’s global AI transformation strategy, which includes investments in automation, analytics, and the development of an AI Center of Excellence in Barcelona, where Egyptian AI professionals contribute to global innovation initiatives.

Minister Raafat Hendy reaffirmed Egypt’s commitment to strengthening its position as a global digital services and offshoring hub through sustained investment in talent development, infrastructure, and enabling policy frameworks.

ITIDA CEO Ahmed Elzaher noted that Foundever’s expansion reflects growing international confidence in Egypt’s digital outsourcing ecosystem and skilled workforce, aligning with national objectives to position the country as a global leader in digital services.

Foundever COO EMEA Benedita Miranda emphasized Egypt’s strategic importance, citing its multilingual talent pool, customer-centric culture, and strong operational capabilities as key drivers of the company’s continued investment in the country.