MoMo leadership engages agents and merchants to improve services across the mobile money ecosystem

By:  Kanto Kai Okanta

The leadership team of MTN MoMo Uganda has conducted field visits to engage mobile money agents and merchants in Jinja and Bweyogerere as part of efforts to strengthen financial inclusion and improve services across the mobile money ecosystem.

The engagement was led by Acting Chief Executive Officer Sarah Bateta Okwi, who met with agents and merchants to discuss operational challenges, opportunities for business growth and ways to enhance the support available to them.

During the visit, agents shared feedback on the performance of existing services, areas where additional support is needed and suggestions for improving the efficiency of mobile money operations. Company officials said such engagements provide valuable insights that help shape service improvements and innovation within the platform.

MTN MoMo noted that mobile money agents and merchants play a critical role in expanding financial access by serving as trusted partners within local communities. Beyond facilitating transactions, many agents operate as small business owners and employers, contributing to economic activity in their areas.

The company said feedback gathered from the field will inform future improvements to its services, operational processes and support systems for agents and merchants.

MTN MoMo Uganda added that strengthening the mobile money ecosystem requires continued collaboration with agents, merchants and customers to ensure sustainable growth and wider access to digital financial services across the country.