Airtel Kenya opens three new customer care shops in Ruiru and Eastern Bypass

By:  Kanto Kai Okanta

Airtel Kenya has expanded its retail footprint with the official opening of three new customer care shops along Thika Superhighway and its environs, reinforcing its commitment to improving customer experience and service accessibility.

The new outlets are located at Spur Mall in Ruiru, Nord Mall in Ruiru, and at Galana Energies along the Eastern Bypass. The company said the expansion forms part of a broader strategy to bring services closer to customers and enhance engagement across key growth areas.

Speaking during the launch of the Spur Mall branch, Group CEO Sunil Taldar stated that customers remain central to every business decision and strategic initiative at Airtel. He emphasized that the new outlets are designed to provide convenient, responsive, and personalized support to subscribers.

At the opening ceremonies for the Nord Mall and Galana Energies branches, Managing Director Ashish Malhotra said the company is working toward doubling its customer service footprint before the end of the year. He noted that the retail expansion is aligned with Airtel Kenya’s growth ambitions and focus on strengthening customer relationships.

Customer Experience Director Goldermeir Opiyo was also present at the launch events.

Airtel Kenya said the new shops will serve customers in Ruiru, Kamakis and surrounding areas, offering a full range of customer support and service solutions as the operator continues to scale its presence across the country.