Chief Executive Officer of
MobileMoney LTD, Shaibu Haruna, has called on Mobile Money Agents across the
country to see themselves not just as business operators, but as “Chief
Efficiency Officers”, trusted leaders driving excellence, integrity, and impact
in their communities.
Speaking at the
Mobile Money Advocacy Group, Ghana (MoMAG) Capacity Building Workshop held at
the University of Ghana Business School, Mr. Haruna delivered a
thought-provoking address on “Leadership Efficiency for Mobile Money Agents,”
emphasizing that agents play a critical role in advancing digital financial
inclusion and empowering communities.
He highlighted that Mobile Money Agents are community leaders,
trusted custodians of customer funds, and business leaders who provide
essential financial services that enable individuals, businesses, and
communities to thrive.
“You are not just doing a transactional job; you are enabling lives
and livelihoods. You are community leaders, trusted with people’s hard-earned
money, and the information you share shapes decisions and confidence in our
ecosystem,” he stated.
Mr. Haruna underscored that effective leadership requires agents to
combine clear vision, customer centricity, integrity, collaboration, and
continuous learning to build sustainable businesses.
Mr. Haruna further stressed the need for leadership effectiveness
and operational efficiency to co-exist for business sustainability.
“Let’s go back to our communities not just as Mobile Money Agents,
but as CEOs — leading with excellence, precision, and agility. Be the ‘Chief
Efficiency Officer’ of your business and a model of trusted leadership,” he concluded.
The capacity-building workshop covered a broad range of subjects
crucial for modern mobile money operations, including Strengthening leadership
and operational efficiency, preventing fraud and robbery in the line of duty,
Understanding the role of banks and financial partners, preparing for financial
security and retirement, enhancing record-keeping and financial literacy,
fulfilling tax obligations as responsible business operators and partners
The sessions were facilitated by experts from the Ghana Police
Service, Bank of Ghana, Deloitte Ghana, and Universal Merchant Bank (UMB),
providing participants with practical insights and tools to enhance their
operations and business resilience.
The workshop brought together over 200 mobile money agents from
across Ghana for a day of learning, engagement, and skill development.
MoMAG presented two citations, one to the
MobileMoney LTD CEO and one to MTN Ghana, in recognition of their significant
support and commitment to the agent network.
