MTN Ghana assures customers of enhanced network experience in the Eastern Region
Date: 2025-07-18
MTN Ghana has assured customers in the Eastern region of an enhanced network experience following an investment of $250 million in network expansion and enhancement projects across the country in 2025.
Speaking
during a panel discussion at the MTN Media and Stakeholder Forum held in
Koforidua, MTN officials provided updates on MTN’s investments in the
communities, network expansion and customer experience.
Senior
Manager for Corporate Communications at MTN, Mrs. Georgina Asare Fiagbenu,
shared insights into MTN’s contributions to transforming lives in the
communities in which it operates, referring to the MTN Bright scholarship,
employee volunteering activities in training the youth in digital skills,
including mobile phone repairs. She also shared updates on MTN’s sustainability
achievements in its ‘Doing for Planet’ initiatives, whilst providing insights
into MTN's Skills Academy, a digital skills training platform for the youth.
Mr. Samuel
Duku, Network Field Services Manager for Eastern and Volta Regions, said MTN
has deployed over 5,000 sites nationwide, with 87.5% of its data being carried
on advanced 4G technology, delivering superior and reliable experience for its
customers. “In 2025, we are relocating approximately 130km of fibre infrastructure
to boost network resilience and significantly expand capacity, paving the way
for next-generation services and applications that will empower individuals and
businesses across the nation. He said some sites were being upgraded whilst 5
other communities, which do not have MTN coverage, would be brought on stream during
the year. Work in these communities has commenced and is at various levels of
completion.”
The Manager, MobileMoney Channel Development, Faisal Ali, shared insights on
the inroads MTN Ghana and MobileMoney LTD have made to provide the best value
propositions for individual customers and SMEs stating that MTN’s data offers
as well as the financial services on its platforms provide businesses the
opportunity to trade beyond their locations and gain access to financial support
to enhance their businesses.
The MTN
Media and Stakeholder Forum was attended by key state institutions that
contribute to the development of the telecoms industry in Ghana. The Eastern regional representative of the
National Communications Authority commended MTN for regularly engaging with its
stakeholders, while the Deputy Commander for the Eastern Regional Police, ACP
Richard Appiah, reiterated the commitment of his team to educating Momo vendors
on how to protect themselves from armed attacks. The MCE for New Juaben North, Honourable
Adongo, assured the collaboration of the assembly to curb the rampant cable
cuts, which disrupt service delivery to customers.
The Media and Stakeholder Forum is organised annually by MTN to update its stakeholders on the activities being undertaken to ensure that customers enjoy seamless services and the best value proposition to enhance their livelihoods.
