MTN Ghana experiences temporary disruption in data bundle purchases

MTN Ghana has announced a temporary disruption to its data bundle purchasing services following a major technical issue encountered on 1st July 2025. The disruption occurred during the implementation of a new data offer aimed at providing customers with an additional 15% volume on all data bundle purchases starting today.

The unexpected technical setback has affected the availability of data bundles and the newly introduced volume bonus, leaving customers unable to access or purchase data through the usual channels. In a statement issued by the company, MTN acknowledged the inconvenience caused and assured its subscribers that swift efforts are underway to resolve the situation.

MTN noted that its technical teams are actively working to restore full functionality to the service and reinstate access to data purchases and the associated volume enhancements. The company also reaffirmed its understanding of how crucial uninterrupted connectivity is to its customers, especially in today’s digital era where access to data underpins communication, work, education, and entertainment.

“We sincerely apologize for the inconvenience and appreciate your patience and understanding,” MTN said in its notice, urging customers to bear with the team as they work to rectify the issue in the shortest possible time.

This temporary setback comes on the same day the new promotional data offer was scheduled to take effect, a move that had been widely anticipated by MTN’s vast subscriber base. The 15% additional data was positioned as part of the company’s broader strategy to provide enhanced value and improve customer satisfaction.

By:  Nana Appiah Acquaye