Sonatel marks 10 years of Global Network Operations Center Excellence (GNOC)
Date: 2026-05-08
By: Nana Appiah Acquaye
Sonatel has celebrated the
10th anniversary of its Global Network Operations Center (GNOC), highlighting a
decade of network supervision, digital innovation and service delivery across
Africa.
Established in 2016 and
operating between Dakar, Senegal, and Abidjan, Côte d’Ivoire, the GNOC
currently oversees network operations across 12 countries and supports services
for more than 100 million customers.
According to the company,
the center plays a critical role in ensuring the quality and availability of
voice, internet, streaming and mobile financial services across its markets.
Over the past decade, the
GNOC has operated around the clock to monitor network performance and maintain
service continuity, while also advancing the digitization and automation of
operational processes.
Sonatel stated that the
integration of Big Data and artificial intelligence technologies has enabled
the center to improve predictive monitoring capabilities and anticipate
potential network incidents before they affect customers.
The telecommunications group
also noted that the GNOC has contributed to job creation in Senegal, with 230
skilled positions established since its launch.
Sonatel acknowledged the
support of strategic partners Orange and Huawei in the development and
expansion of the center, alongside the contributions of technical teams and
staff involved in its operations.
The company said it is now
looking toward future developments including the deployment of 5G technologies
and broader adoption of artificial intelligence to further strengthen network
performance and digital services across the region.
