NamPost highlights digital transformation and service expansion at Annual General Meeting

By:  Kanto Kai Okanta

NamPost has held its Annual General Meeting at Droombos in Windhoek, outlining progress on key projects and its strategic direction for the year.

The meeting was attended by Emma Theofelus, Namibia’s Minister of Information and Communication Technology, who commended the postal operator for strengthening its operations and expanding access to postal and financial services across Namibia.

NamPost reported that it currently operates 148 service points nationwide, providing essential postal and financial services, particularly in rural communities where it often serves as the only available financial service provider.

During the meeting, the organisation highlighted progress under its digital transformation programme, Project Sky, which was launched in 2023 to modernise operations. The initiative includes the introduction of digital money transfer services, digital registered mail and the automation of customer account opening processes.

NamPost also reported upgrades to its information and communication technology infrastructure, cybersecurity systems and banking platforms to enhance operational efficiency and strengthen digital service delivery.

As part of its efforts to expand financial services, the company is piloting the installation of automated teller machines at selected post office locations and participating in Namibia’s Instant Payment Platform to enable faster digital payment transactions.

Despite economic pressures and the global decline in traditional mail volumes, NamPost reaffirmed its commitment to innovation, financial sustainability and expanding access to affordable postal and financial services across the country.